* We aim to get your quotation over to you within 7 days of survey.
* If you accept our quotation, you also agree to our T&Cs. Our T&Cs are updated regularly so please review them before your installation commences and let us know if you have any questions at any point.
* Anything not listed in our quotation will incur an extra charge.
* Whilst we strive to include all requested work in our quotation, it is the responsibility of the customer to ensure that all work required is on the quotation. Any work missing but completed at the request of the customer, will be charged for at reasonable cost.
* In the event that we come across unforeseen but necessary work once we are are already on site and this work would prevent us from continuing but there is no customer home, we may look to make the decision to carry on providing the work was not extensive. Please let us know before your install commences if you would rather we stop before agreeing to the work by emailing us. Please note, this may mean us temporarily leaving site and scheduling our return once agreed.
* A verbal request from our customer, followed by us completing the work, creates a legally binding contract under the Consumer Rights Act 2015.
* Where there is no written contract in place, we will provide an estimated completion date but many factors may affect this which are out of our control so you will be regularly updated and we will strive to keep as close to this date as possible.
* For customers purchasing from a retailer, please note that any damaged items upon delivery or missing items will affect the job duration. We will help with the reporting of damaged/missing stock / new deliveries but ultimately, this is not our responsibility.
* All changes and additions from the initial estimate are chargeable.
* All invoice payments are due upon receipt.
* Any relevant certificates will be emailed over following payment in full of your final invoice. We aim to get these over within 14 working days.
